Refund policy

Returns and Refunds

The Art Store sells only to business customers. The statutory 14-day right of withdrawal for consumers does not apply to orders placed on this website.

Damaged, incorrect or missing items
If something arrives damaged, incorrect or incomplete, email info@the-artstore.com within 5 working days of delivery. Include your order number, a short description and photos of the product and the packaging. If the outer box was visibly damaged on arrival, please also note this with the carrier when you accept the delivery.

Once we have assessed your report, we will send a replacement or credit the item, whichever suits the situation best. Where the error is ours, we cover the return shipping costs. Please do not return anything before we have confirmed the return and told you how to send it.

Other returns
Products that were delivered correctly and undamaged cannot be returned, unless we have agreed to this in writing in advance. If we agree to such a return, the products must be unused, complete and in their original packaging, and the return shipping costs are for your account.

Hand-painted products
Every piece is painted by hand. Small differences in colour and detail between pieces, or between a piece and its photo, are part of the product and are not a reason for return.

Contact
info@the-artstore.com · +31 6 838 93 021